This goes back to a conversation held here something over a week ago.... I mentioned how word gets around in this hobby and related it to flatulence...... Slim didn't like f..t Dave bailed me out.
It really is not much different that Lowe's and Home Depot........ They all have the same stuff and it costs about the same to turn the lights on ... but we choose one or the other.... why......by how we are treated......
In an era of automation, bar codes, and systematization.... the pendulum is coming back and people are demanding service in trade for turning up in one establishment of another. It is becoming evident that the retailers have figured it out. The one's who refuse will not survive.
The word gets around
I was not trying to compare Lowe's and Home Depot to this hobby necessarily but only that when everyone sells essentially the same thing, service becomes the last thing that a customer can base decisions upon.
Users browsing this forum: Bing [Bot]